FanDuel Review

The company has introduced an online casino feature in its apps for Michigan, New Jersey, Pennsylvania, and West Virginia. Online casino games are a frequent cause of customer complaints, so users should proceed with caution. In some states, users can also access the racebook feature, which allows betting on races in the US and other countries. Overall, it offers a wide range of wagering options for users.

FanDuel history

FanDuel was co-founded by entrepreneurs Nigel Eccles, Lesley Eccles, Tom Griffiths, Rob Jones, and Chris Stafford in 2009. At the time, sports betting was only legal in Nevada, but FanDuel carved out a niche by offering daily fantasy sports contests. In May 2018, Ireland-based bookmaker Paddy Power Betfair revealed its plans to acquire FanDuel.

Following the Supreme Court’s decision to overturn the Professional and Amateur Sports Protection Act of 1992 (PASPA), Paddy Power made plans to enter the sports betting market. The company completed a merger and subsequently opened its first FanDuel branded sportsbook at the Meadowlands Racetrack in New Jersey.

Flutter Entertainment, formerly known as Paddy Power Betfair, is now the largest online gambling company globally following its acquisition of The Stars Group. In a $4.1 billion cash-and-stock transaction in December 2020, Flutter Entertainment raised its ownership in FanDuel Group to 95%. While it also has ownership of FOX Bet, FanDuel remains its main focus for the U.S. market. Boyd Gaming retains a five percent stake in FanDuel Group.

While FanDuel’s exact valuation is not publicly disclosed, Flutter raised its stake in the company in December 2020, citing FanDuel’s enterprise value at approximately $11 billion. FanDuel CEO Matt King reported a revenue growth of 81 percent to $896 million in the fiscal 2020 results announcement. Analysts suggest that FanDuel’s current market value could be around $30.6 billion.

In a later month, FanDuel was honored with the title of Sports Betting Operator of the Year in North America at the 2021 Gaming Intelligence Awards.

In their annual report released in March 2022, Flutter revealed that FanDuel had achieved a significant milestone by becoming the first major online brand in the US to generate a positive in-year contribution from sports betting and gaming. Despite spending over $1 billion in promotional marketing, FanDuel contributed $14 million to Flutter’s bottom line.

Customer ratings & reputation

Despite FanDuel’s strong reputation among sports fans, Flutter Entertainment acquired the company. Despite their significant presence in the industry, dominant market share, and strong corporate support, FanDuel still feels the need to impose restrictions on bettors who are gaining an advantage.

Due to its lower betting limits compared to other options like Circa Sports, BetMGM, Caesars, and PointsBet, it is difficult to suggest this betting app for those interested in placing larger wagers.

I have witnessed numerous instances where players are restricted to betting amounts of less than a dollar. This raises the question of whether there is a valid reason to place such a small bet. This practice is a significant drawback in the industry, with FanDuel being one of the worst offenders.

I have to criticize FanDuel for not providing many authentic odds boosts on its platforms. Despite having a lengthy list of promotions and boosts, players seldom come across significant improvements in odds or bet boost limits that would make their bets more appealing. This issue is prevalent throughout the industry, but some betting apps excel in offering boosted odds.

Customer service

I have had varying experiences with FanDuel’s customer service.

Resolving issues with FanDuel may take longer compared to smaller sports betting apps, possibly due to the high volume of inquiries and complaints the company receives daily. Customers may experience longer wait times for live chat support and responses to emails from FanDuel.

However, the response times for both the phone and live chat options were found to be within industry standards. The customer service representatives were helpful and friendly in both methods. FanDuel holds a Better Business Bureau rating of A-, which is higher than competitors such as DraftKings (C), Caesars (D-), and BetMGM (F).

FanDuel contact

• Phone: (646)-930-0860
• Email: [email protected]
• FAQ section
• Live Chat

FanDuel legal betting

FanDuel is monitored by state gaming regulators in jurisdictions where it is permitted to operate.

Responsible gambling

Most states require individuals to be 21 or older to participate in sports betting, but this may vary depending on the region. It is important to gamble responsibly. FanDuel adheres to the regulations set by the governing authorities in the states where it is active.

Below are some resources to assist you in gambling responsibly.

• National Council on Problem Gambling (NCPG): The NCPG has over 50 years of experience assisting people and families affected by problem gambling. You can call or text them (1-800-522-4700) or join their 24/7 Live Chat.
• Center for Problem Gambling: The Center has been funded by the New York State Office of Alcoholism and Substance Abuse Services (OASAS) since 1996. They are committed to serving anyone affected by a gambling addiction. Treatment is confidential and provided regardless of a person’s ability to pay. Their gambling counselors have significant experience working with problem gambling and include therapists who are Nationally Certified Gambling Counselors.
• BeGambleAware.org: Offers free, confidential help and support to anyone worried about gambling for themselves or others.
• Gambling Therapy: A global service provided by Gordon Moody offering free emotional support and advice to anyone affected by gambling.

Why choose FanDuel?

At present, FanDuel stands as the top betting site in America, thanks to its strong brand recognition, user-friendly platform, wide variety of betting options for popular sports, and presence in all states where legal sports betting is allowed.

However, there is still room for improvement. FanDuel has become known for its Same Game Parlay offerings, but some users feel that the SGP and odds boosts promos could provide a bigger payoff. Additionally, there is a need for quicker resolution of player issues, although the company has generally been effective in dispute resolution.

Overall, new sports bettors, especially those who are already familiar with FanDuel’s daily fantasy sports product, will appreciate its user-friendly interface and wide range of betting options. While experienced bettors may have some criticisms, such as FanDuel’s questionable decisions on bet limits, there are still enough positive aspects to make FanDuel a popular choice for most types of bettors.

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